Comprehensive Supplier For The Ceramist
We offer a complete line of ceramic materials, equipment, and
including clays, glazes, kilns, potter's wheels, tools,
slips, underglazes, frits, stains, chemicals, refractories, books, and gift certificates.
All Internet, UPS, USPS, LTL, & FTL orders are shipped from our facility in Santa Ana, California.
Orders are shipped via UPS, USPS Priority Mail Flat Rate, Common Carrier, on one of our trucks, or can be Will Called at our Santa Ana location. (Please specify in the "Additional Information" section of checkout for will call at the Santa Ana store. Due to the variety of products we offer, shipping charges and taxes are not computed in your initial order total. We will review your order to find the most economical shipping method. We will contact you with your new total and receive your approval prior to charging your credit card and shipping your order. All orders are shipped from our facility in Santa Ana, California.
UPS & USPS Shipments
Packing and handling fees – Small parcels shipped via UPS & USPS are subject to a single $3.00 packing and handling fee plus the actual shipping cost.
UPS – UPS will not deliver to a Post Office Box.
USPS – USPS Flat Rate Boxes are a preferred choice for orders shipping to Hawaii and outside the USA. Large Flat Rate Boxes are great for shipping 50 lbs. of clay at a cost of $18.85 per box to any location in the USA or its territories.
Miss-Shipments – If you receive the wrong item, contact us immediately so we can make arrangements for its replacement.
Shipping & Handling charges are all non-refundable.
Backorders – Backorders are generally removed from the original order and will need to be reordered. We will notify you of any backorders prior to shipping and then ship your order upon your approval.
Shipping Damages – Upon receipt of your parcel, thoroughly inspect your package. If merchandise is damaged, please make note of the damages and notify Aardvark Clay. We will inform you of the procedures necessary for filing a claim with the shipping company. Aardvark Clay’s responsibility for damage to your shipment ends when the shipping company accepts the parcel for transport.
Customer Responsibilities – The customer is responsible for shipping (both ways) on any shipment refused or returned for any reason. All “collect” shipments will be refused.
Sales Tax – Sales tax will be applied to all California orders unless you have a hard copy resale card on file with Aardvark Clay.
Kiln Shelves – Kiln shelves shipped via UPS are subject to a 10% packing fee in addition to the standard $3.00 packing and handling fee. This is due to the labor and packaging supplies required to properly package these items. Kiln shelves are prone to damage and we will do our best to package them, but we can not ensure that your shelves will arrive unbroken.
Common Carrier (LTL & FTL) Shipments
Aardvark Clay works with several carriers to provide the best possible freight rates for our customers. Because we ship freight collect, you benefit from heavy discounting provided by our carriers.
We are happy to help you figure out the shipping charges on your order. However, quotes are estimates, and any overage will be charged to the customer.
No orders shipped by common carrier are sent COD.
Schools submitting purchases orders will receive prepaid freight charges at the actual cost of that freight.
A $5 pallet deposit (refundable when returned) will apply to every pallet shipped.
The customer is responsible for shipping (both ways) on any shipment refused or returned for any reason. All “collect” shipments will be refused.
Shipping/Freight Damage – Upon delivery, and before signing the delivery receipt, thoroughly inspect your freight. If merchandise is damaged, please make notation of damage on the delivery receipt, stating that you request an inspection by a qualified damage claim inspector. Follow up with a call to the delivering carrier, making an appointment for an inspection and to be informed of the procedures necessary for filing a claim with the freight company. Then notify Aardvark Clay as to the extent of the damage.
Will Call Orders
For Will Call Orders, we prefer that you give us a full day notice, but we will do our best to accomodate rush orders. If you are going to place a large order in our showroom, please call a day or two in advance so we can have it pulled and ready for you.